Printed Fabric & Wallpaper FAQs

COLOR DISCLAIMER

We have made every effort to ensure that the color of our products translates on screen as closely as possible to how they appear in real life. However, monitor color settings vary from computer to computer. Please order a sample first to ensure the color of our product is to your expectation.

ORDERING

**All fabric and wallpapers are printed-to-order.**

Fabric Orders

There is a 1 yard minimum for all fabric orders processed through our website at retail price. Orders will ship approximately 3-5 weeks from date payment is received. 

All fabrics shipped ground unless expedited shipping is requested.  An expedited shipping estimate will be generated if requested.

Due to the handmade nature of our product please note that slight variations in fabric color are unavoidable.  When ordering multiple yards, we print in one continuous length to ensure the entire order is of the same lot. Please note that fabric base stock varies from lot to lot. To ensure that fabric grounds completely match, please order all yardage to be used in the same project at the same time. Please contact us for more information. 

Fabric Custom Color & Scaling 

  • Custom coloring and scaling projects are taken on a case by case basis depending on the print and the capability to do so.
  • Designer to provide a physical color swatch or a Pantone color to match.
  • The artwork is generated at $170 per hour.  An estimate is provided based on the complexity of the job.
  • Small fabric swatches are generated for the designer’s approval.  Once approved the required Strike-off is prepared for an additional $50 fee.
  • Lead time is approximately 2-3 weeks.

Wallpaper Orders

There is a 1 roll minimum for all standard wallpaper orders, and they are 24" H x12' V.  Wallpaper ships approximately 2-4 weeks from date payment is received. 

All wallpapers are printed on semi-matte paper and are self-adhesive and removable. Contact us directly for details and samples.  

There are very slight color variations from print run to print run. To ensure that wallpaper rolls completely match, please order all rolls to be used in the same project at the same time. 

Wallpaper Custom Color & Scaling

  • For custom coloring and scaling, artwork is generated at $170 per hour. An estimate is provided based on the complexity of the project.  
  • Fee includes one strike-off.  Additional strike-offs are $50/ea. 
  • Color strike-offs for approval arrive approximately 3 weeks from payment for custom coloring fee.
  • Orders will ship 3-5 weeks from strike-off approval date.

    SHIPPING:

    We send our orders via FedEx Ground or USPS Priority Mail. Tracking numbers and shipment confirmation will be sent shortly after shipping.  

    International Shipping: We’re happy to ship international orders; however, all shipping rates and delivery dates on our site apply to shipping within the USA only.  Please email us and we will give you a shipping quote based on your order and location.

    RETURNS:

    We believe in creating a beautiful product.  If you are not completely satisfied with your purchase, please contact us at contact@philomelasweb.com so that we can find a solution.  Our customers are important to us, and we want you to fully enjoy your purchase.  

    Return any defective item within 7 days of receipt and it can be repaired, replaced, or exchanged for store credit.  Merchandise should be returned in its original condition with the original receipt.

    Due to the handmade nature of our product please note that slight variations in color and design are unavoidable.  When ordering multiples we do our best to make sure the pieces match as closely as possible for you.

    All fabric and wallpapers are printed to order. Due to this, there are no returns or exchanges for non -defective product and all sales are final.

     

    IF YOUR QUESTION WASN'T ANSWERED PLEASE REACH OUT TO US  DIRECTLY AND WE'D BE HAPPY TO ASSIST YOU.