Orders/Shipping/Returns

ORDERING:

Fabric orders

There is a 3 yard minimum for all fabric orders. Orders will ordinarily ship approximately 3-5 weeks from date ordered, the required lead time may also vary according to the printer’s production schedule.

All fabrics will be printed on the base cloth indicated on the supplied header/product description. Patterns can be custom printed on a different base cloth for an additional fee of $35.00. Contact us for ordering instructions. 

Rush orders are subject to an additional fee of $250. Rush orders ship 2 weeks from PO date. 

Due to the hand made nature of our product please note that slight variations in fabric color are unavoidable.  When ordering multiple yards, we print in one continuous length to ensure entire order is of the same lot. Please note that fabric base stock varies from lot to lot. To ensure that  fabric grounds completely match, please order all yardage to be used in the same project at the same time. If you need to approve a strike-off for color before ordering, we can send you a pre-production sample for a $75 fee before printing your entire order. Please contact us for more information. 

Wallpaper orders

There is a 1 roll minimum for all wallpaper orders. Wallpaper ships approximately 3-4 weeks from date ordered. This lead time may vary according to the printer’s production schedule.

All wallpapers are printed on semi-matte paper and are self-adhesive and removable.

Rush orders are subject to a fee of $75.

Please note that there are very slight color variations from print run to print run. To ensure that wallpaper rolls completely match, please order all rolls to be used in the same project at the same time. 

Custom orders

Special orders to customize color or size will be taken on a case-by-case basis and will be subject to a $750 custom order fee (includes 2 strike-offs). Additional strike-offs are supplied at $75/ea. Orders will ship 3-5 weeks from strikeoff approval date. 

Colors

We have made every effort to ensure that the color of our products translates on screen as closely as possible to how they appear in real life. However, monitor color settings vary from computer to computer. Please order a swatch first to ensure the color of our product is to your expectation.

 

SHIPPING:

We send our orders via Fedex. Tracking numbers and shipment confirmation will be sent shortly after shipping.  

International Shipping: We’re happy to ship international orders; however, all shipping rates and delivery dates on our site apply to shipping within the USA only.  Please email us and we will give you a shipping quote based on your order and location.

 

RETURNS:

We believe in creating beautiful product.  If you are not completely satisfied with your purchase, please contact us at contact@philomelasweb.com so that we can find a solution.  Our customers are important to us, and we want you to fully enjoy your purchase.  

Return any defective item within 7 days of receipt and it can be repaired, replaced, or exchanged for store credit.  Merchandise should be returned in its original condition with the original receipt.  Shipping and handling fees are unfortunately not refundable.  We strongly encourage you to obtain a tracking number for your return shipment.

Due to the hand made nature of our product please note that slight variations in color and design are unavoidable.  When ordering multiples we do our best to make sure the pieces match as closely as possible for you.

All fabric and wallpaper is printed to order. Due to this there are no returns or exchanges for non -defective product and all sales are final.

 

FABRIC CARE: 

Dry Clean only.